Symptom Computer Models Covered
Distorted or scrambled video on the notebook computer screen All
No video on the notebook computer screen even when the notebook computer is on All
Random characters, lines or garbled images on the notebook computer screen Dell, Hewlett-Packard
Intermittent video issues Dell, Hewlett-Packard
lure to detect the wireless adaptororFailure to detect the wireless network Hewlett-Packard systems only.
Certain versions of the following HP models
do not contain an NVIDIA MCP:
dv2xxx
dv6xxx
dv9xxx

Dell Notebook Computers

PLATFORM NAME PURCHASE DATE RANGES SERVICE TAG NUMBER
Dell Inspiron 1420 May 2007 – September 30, 2008
Dell Inspiron 9400/E1705 March 2006 – February 28, 2010
Dell Latitude D620 December 2005 – November 30, 2008
Dell Latitude D630 February 2007 – September 30, 2008
Dell Latitude D630c February 2007 – September 30, 2008
Dell Latitude D820 November 2005 – March 31, 2008
Dell Latitude D830 March 2007 – September 30, 2008
Dell Precision M2300 August 2007 – September 30, 2008
Dell Precision M4300 March 2007 – September 30, 2008
Dell Precision M6300 December 2007 – March 31, 2009
Dell Precision M65 November 2005 – January 31, 2008
Dell Vostro 1700 March 2007 – September 30, 2008
Dell Vostro Notebook 1310 December 2007 – September 30, 2008
Dell Vostro Notebook 1400 May 2007 – September 30, 2008
Dell Vostro Notebook 1510 December 2007 – September 30, 2008
Dell Vostro Notebook 1710 January 2008 – July 31, 2008
Dell XPS M1210 March 2006 – November 30, 2008
Dell XPS M1330 March 2007 – September 30, 2008
Dell XPS M1530 September 2007 – January 31, 2009
Dell XPS M1710 March 2006 – February 28, 2010
Dell XPS M1730 November 2007 – January 31, 2009

HP-Compaq Notebook or Tablet Computers

PLATFORM NAME PURCHASE DATE RANGES PRODUCT IDENTIFICATION NUMBER*
HP Pavilion dv20xx March 2006 – December 31, 2008 ES745AV; ES746AV; ES817AV; ES826AV; ES892AV; EW434AV; EW435AV; EW468AV; EW585AV; EW586AV; EW618AV; EW635AV; EW680AV; EX988AV; EX991AV; EX992AV; EX994AV; EY045AV; EY046AV; EY047AV; EY048AV; EZ452UA; EZ453UA; EZ456UA; EZ457UA; EZ458UA; EZ459UA; EZ460UA; EZ461UA; EZ462UA; EZ468UA; EZ470UA; EZ471UA; EZ472UA; EZ473UA; EZ474UA; EZ475UA; EZ502UA; EZ503UA; EZ643UA; EZ644UA; EZ645UA; EZ648UA; EZ649UA; EZ672UA; EZ674UA; EZ675UA; EZ676UA; EZ677UA; EZ678UA; EZ679UA; EZ680UA; EZ681UA; GA074UA; GA075UA; GA076UA; GA077UA; GA078UA; GA154UA; GA155UA; GA212UA; GA213UA; GA215UA; GA218UA; GA219UA; GA231UA; GA232UA; GA233UA; GA235UA; GA238UA; GA354UA; GA355UA; GA356UA; GA358UA; GA359UA; GA361UA; GA442UA; GA443UA; GA444UA; GA445UA; GA447UA; GA448UA; GA449UA; GA450UA; GA451UA; GA452UA; GA454UA; GA456UA; GA458UA; GA462UA; GA469UA; GA532UA; GA533UA; GA534UA; GA535; GA535R; GA535UA; GA536; GA536R; GA536UA; GA537UA; GA646UA; GA647UA; GA648UA; GA650UA; GA673AV; GD275AV; GD536AV; GD545AV; GD574AV; GD598AV; GD617AV; GD661AV; GD662AV; GF593UA; GF596UA; GF602UA; GF606UA; GF606UA#AVA; GL880UA; GL885UA; GL886UA; GL887UA; GL888UA; GL889UA; GL890UA; GL891UA; GL892UA; GL896UA; GL909UA; GL910UA; GL911UA; GL912UA; GL913UA; GL914UA; GL915UA; GL916UA; GL917UA; GL925UA; GL926UA; GL935UA; GM025UA; GM035UA; GM037UA; GM038UA; GM039UA; GM040UA; GN202AV; GS865UA; GS866UA; GS867UA; GS868UA; GS877UA; KA249UA; KA250UA; KC468UA; KC474UA; KC475UA; KC479UA; RD140AV; RD153AV; RD167AV; RD181AV; RD192AV; RD233AV; RD856AV; RD857AV; RD858AV; RD859AV; RD860AV; RD861AV; RD862AV; RD863AV; RD864AV; RD865AV; RE205AV; RE206AV; RE603AS; RE606AS; RG139AS; RG253UA; RG254UA; RG264UA; RG265UA; RG266UA; RG267UA; RG272UA; RG273UA; RG274UA; RG279UA; RG282UA; RG286UA; RG287UA; RG289UA; RG290UA; RG293UA; RG294UA; RG298UA; RG404UA; RG406UA; RG407UA; RG408UA; RG411UA; RG413UA; RG414UA; RG415UA; RG563AV; RG564AV; RG565AV; RG568AV; RG931AS; RJ637AV; RK415AV; RK416AV; RK434AV; RK654AV; RK664AV; RL015AV; RM662LA; RN906UA; RN907UA; RN910UA; RN911UA; RN914UA; RN926UA; RN927UA; RP114UA; RP115UA; RP116UA; RP122UA; RP153UA; RP154UA; RP156UA; RP158UA; RP160UA; RP162UA; RP164UA; RP165UA; RP168UA; RP203UA; RP211UA; RP287UA; RP408UA; RP409UA; RP410UA; RP412UA; RP413UA; RP415UA; RS499AV; RS500AV; RU312UA; RU313UA; RU314UA; RU676UA; RU677UA; RU678UA; RU679UA; RU767UA; RU768UA; RU769UA; RU971UA; RU972UA; RU974UA; RU975UA; RV003UA; RV004UA; RV005UA; RV009UA; RV010UA; RV011UA; RV012UA; RV013UA; RV018UA; RV020UA; RV052UA; RV053UA; RV307UA; RV308UA; RV309UA; RV312UA; RV313UA; RV322UA; RV323UA; RV324UA; RV325UA; RV326UA; RV327UA; RV328UA; RW113AS; RW114AS; RW115AS; RX692AV; RX693AV; RX694AV; RX695AV; RX944AV; RX945AV; RX946AV; RX947AV; RX948AV; RX950AV; RX951AV; RZ326UA; RZ327UA; RZ329UA; RZ330UA; RZ335UA; RZ340UA; RZ833PA
Compaq Presario v30xx March 2006 – October 31, 2008
HP Pavilion dv21xx March 2006 – December 31, 2008
Compaq Presario v31xx March 2006 – October 31, 2008
HP Pavilion dv22xx/dv23xx March 2006 – December 31, 2008
Compaq Presario v32xx/v33xx March 2006 – October 31, 2008
HP Pavilion dv24xx March 2006 – December 31, 2008
Compaq Presario v34xx March 2006 – October 31, 2008
HP Pavilion dv90xx May 2006 – November 30, 2008
HP Pavilion dv92xx/dv93xx May 2006 – November 30, 2008
HP Pavilion dv94xx May 2006 – November 30, 2008
HP Pavilion dv60xx May 2006 – April 30, 2009
Compaq Presario v60xx May 2006 – October 31, 2008
HP Pavilion dv61xx May 2006 – April 30, 2009
Compaq Presario v61xx May 2006 – October 31, 2008
HP Pavilion dv62xx/dv63xx May 2006 – April 30, 2009
Compaq Presario v62xx/v63xx May 2006 – October 31, 2008
HP Pavilion dv64xx May 2006 – April 30, 2009
Compaq Presario v64xx May 2006 – October 31, 2008
Compaq Presario F500 October 2006 – September 30, 2008
HP Pavilion Tx1xxx
(tablet computer)
March 2007 – May 31, 2008

Apple MacBook Pro Computers

PLATFORM NAME PURCHASE DATE RANGES SERIAL NUMBERS
Apple MacBook Pro (15-inch) May 2007 – September 2008
Apple MacBook Pro (17-inch) May 2007 – September 2008